Terms and conditions of sale

Last updated: 8 October 2026

1. Who we are and what these terms cover

These terms govern the purchases and custom orders you make on this website. The seller is Diana Laura Martínez Camacho (trading as Nüvo Studio), tax ID (NIF/CIF) Z1741153N, based at Carretera de Sabadell 70 Rubí - Barcelona. You can reach us at info@nuvostudiobcn.com or on +34694906084. You can also use the contact form. We offer the website and support in Spanish, Catalan and English.

By paying for an order you declare that you have read and accept these terms; we record the version you accepted. These terms also apply to the quote requests you send and to paying them, and they are linked next to the quote's payment button. To buy you must be of legal age; if you are 14 or over you can browse the website and write to us. Before buying you can also read the legal notice, the privacy policy and the shipping and returns information.

2. How to place an order

You choose the products and their options, add them to the cart, enter your details and delivery method, and pay. Before paying you see a summary with the price of each product, the shipping cost and the total. The sales contract is concluded when we receive your payment and e-mail you the order confirmation, with its number. You can follow it at any time on the tracking page with that number and your e-mail.

Check your details before paying (address, e-mail, phone and, above all, personalisation text: names, dates, measurements). If you make a mistake, tell us as soon as possible and we will do our best to fix it before we start making it.

3. Prices, taxes and shipping costs

Prices are in euros and include VAT. Shipping costs depend on the delivery option and the address and are shown before you pay; they are never added afterwards. If the amount of the products, once discounts are applied, reaches 60 €, standard shipping is free, and you will see it applied in the cart. The price that applies is the one you see when you pay. If after payment we spot an obvious pricing error, we will tell you and you can confirm the order at the correct price or cancel it with a full refund.

4. Payment methods

You can pay by card, Apple Pay or Google Pay through Stripe, a secure payment provider: your card details are handled by Stripe and we never see them. For some commissions, or if we agree it with you, the studio can also take payment outside the website by other means (cash, Bizum, bank transfer or card terminal) and record the payment on your order; we will still confirm it to you by e-mail.

An order awaiting payment is not confirmed and does not guarantee you the units: if payment is not completed, the order is cancelled and the stock is released. If you pay by a deferred method, confirmation arrives when the money is received.

5. Personalised and made-to-order products

Many pieces are handmade or personalised for you. The production time of each product, where there is one, is shown on its page and, for custom commissions, in the quote; transport time is added on top. The dates we give you are good-faith estimates, not a commitment to an exact day; if we foresee a significant delay we will tell you and you can keep the order or cancel it. As these are handcrafted pieces, small variations in shade, texture or finish compared with the photographs may occur, and colours may look different depending on your screen.

6. Custom quotes (including 3D printing)

If what you are looking for is not in the shop, you can ask us for a no-obligation quote. We will reply with a proposal stating what we will do, the price (VAT included), how long the offer is valid and how it is paid: the full amount or a deposit when you accept and the balance later, before delivery or dispatch. You accept the quote by paying the deposit or the full amount. Once accepted, the price and conditions do not change unless we agree it with you in writing; if the commission changes, we will send you a new quote. After the validity date, the offer expires.

3D printing. We print your 3D file (STL or 3MF) or personalise a piece from our catalogue; we do not model pieces from scratch or hand-paint, and we only work with PLA, PETG and flexible TPU (no resin or other materials).

The deposit. Each quote states the deposit paid on accepting it (by default 50% of the total). If you cancel before the order has entered production, we refund the deposit in full. Once the order moves to "In production" (we have bought or used materials for it), the deposit is not refundable and we keep it to cover the work and materials already invested. Ask for the cancellation by e-mail or WhatsApp; if you want to know the status of your order, we will confirm whether it is already in production. This does not affect your legal rights, such as the guarantee of conformity or defective goods. The files you send us (photos, designs, models) are only used for your commission.

7. Delivery

We only deliver to addresses in Spain. You can choose, depending on what is offered for your address: home delivery or delivery to a drop-off point, both through Packlink and the carrier shown on the order, or pick-up at the studio, for which you choose a day and time slot and for which we e-mail you the exact address once payment is confirmed. Before paying you see the estimated transit time of each option; we send you tracking when the order leaves the studio. Unless another period is stated, we will deliver within 30 calendar days at most from order confirmation; if we do not, you may terminate the contract (art. 66 bis of the Spanish Consumer Protection Act).

The risk of loss or damage to the order is ours until you, or a person you designate (other than the carrier), physically receive the goods. When you receive the parcel, check that it is in good condition; if it arrives damaged or something is missing, tell us as soon as possible (we recommend doing so within the first 48 hours) and send photos of the parcel and its contents, and we will deal with the carrier at no cost to you. If the carrier cannot deliver because of an incorrect detail you gave or because you do not collect the order, we may charge you the cost of a new shipment.

8. Right of withdrawal (14 days)

If you are a consumer, you have the right to withdraw from the purchase, without giving a reason, within 14 calendar days of the day you, or a person you designate, receive the goods (if the order arrives in several deliveries, from the last one). To exercise it, tell us your decision unambiguously, by e-mail or through the contact form, with your order number; you can use the model at the end of this page, although it is not compulsory. We will confirm receipt.

You must return the goods to us without undue delay and no later than 14 days after telling us you withdraw, in good condition and, if possible, in their packaging. The direct cost of returning them is borne by you. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature and functioning.

We will refund all payments received, including the cost of standard outbound shipping (not any extra cost of a more expensive method you chose), within 14 days of the day you tell us you withdraw; we may withhold the refund until we receive the goods or you prove you have sent them back. We use the same payment method you used; if you paid outside the website (cash, Bizum, bank transfer), we refund you by the method you prefer among those that are free for you.

Exception: personalised or made-to-measure pieces. Under article 103(c) of the Spanish Consumer Protection Act (texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios), there is no right of withdrawal for goods made to the consumer's specifications or clearly personalised (for example with your names, dates, text, measurements or design), nor for commissions and quotes whose result is made to your specifications, because they are made expressly for you. This is indicated on the product page and in the summary before you pay. If an order contains both personalised and non-personalised products, you can withdraw only from the non-personalised ones.

9. Legal guarantee of conformity

The products we sell carry a 3-year legal guarantee from delivery: we are liable for any lack of conformity that exists at that time and becomes apparent within that period (during the first two years it is presumed to have existed already). If a product is not in conformity (for example it arrives defective or broken, or is not what you ordered or personalised), you can require us to repair or replace it, at no cost to you (including shipping); if that is not possible or is disproportionate, you can ask for a price reduction or termination of the contract with a refund. For personalised pieces, this guarantee remains fully in force.

The guarantee does not cover normal wear and tear, knocks, poor care or improper use. To claim, write to us with your order number and photographs of the problem; we will reply with a solution as soon as possible.

10. Cancelling an order

You can ask us to cancel an order of in-stock products as long as we have not shipped it, and a personalised or made-to-measure one as long as we have not started making it; write to us as soon as possible and we will refund what you paid. We may cancel an order for lack of stock, an obvious pricing error or because we cannot make it, in which case we refund the full amount. Refunds are made by the same payment method, at no cost to you.

11. Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control (for example strikes, extreme weather, serious transport or supply failures). We will tell you as soon as we know and, if the delay becomes significant, you can cancel the order and receive a refund.

12. Reviews and content you send us

Only people who bought the product can review it. We may moderate reviews and reject those that are unlawful, offensive or not linked to a real purchase; you can edit or delete yours for 3 days and ask us to remove it whenever you like. For the content and designs you send us, what the legal notice says applies: you declare you have the right to use them and we only use them to fulfil your commission. We will not publish photos of your personalised order without your permission.

13. Customer service and complaints

For questions, issues or complaints, write to us at info@nuvostudiobcn.com or use the contact form; we will reply as soon as possible. The official complaint forms (hojas oficiales de queja, reclamación y denuncia, under Catalan Consumer Code Law 22/2010) are available to you: ask for them at the studio or by e-mail.

If we cannot reach an agreement, you can lodge your complaint with the consumer services of your region (in Catalonia, the Agència Catalana del Consum).

14. Governing law and jurisdiction

These terms are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence, and the law grants you the mandatory rights that apply to you even if these terms said otherwise. For business customers, the courts of Rubí - Barcelona have jurisdiction.

15. Changes to these terms

We may amend these terms; changes do not affect orders and quotes already accepted, which are governed by the version in force when you accepted them.

Annex: model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Diana Laura Martínez Camacho, Carretera de Sabadell 70 Rubí - Barcelona, e-mail info@nuvostudiobcn.com:
• I hereby give notice that I withdraw from my contract of sale of the following goods: ____________________
• Order no. ____________ , received on ____________
• Name of consumer: ____________________
• Address of consumer: ____________________
• Signature (only if this form is notified on paper): ____________________
• Date: ____________